Freequently Asked Questions
How long does the battery last?
Depending on the e-bike you use, on a fully charged battery, our e-bikes can take you up to an estimated 45-65 kilometers on pedal assist, and estimated 30-45 kilometers on throttle only.. Remember these are estimated numbers, as measuring battery life is relative to the landscape, the weight that the e-bike is carrying, the gradient of uphills and downhills, as well as the levels of pedal assist that you use.
What is the weight capacity of your ebikes?
All of our e-bikes can carry an average weight of 120kg – 140kg.
What to do in case of a puncture?
Use the gas cylinder and attachment to inflate the tyre.
What to do in case of mechanical breakdown?
Phone Charl or Mariaan on 0836360219 or 0842009440 and they will collect you.
Who can ride an ebike?
Anyone over 16 years old accompanied by a legal guardian, or at least 18 years old as an individual rider. All renters must also sign a waiver at time of rental pick-up
What should I bring or prepare for the ride?
Dress for the weather. There is a small bag for keys, cell phone and small items. There is also a water bottle cage.What credentials do I need to bring when I pick up my rental?
What is the deposit amount for each ebike rental?
We require a security deposit of R2000 in the form of a credit card pre-authorisation for each ebike rental.
What credentials do I need to bring when I pick up my rental?
You will need to bring one piece of photo ID (passport, driver’s licence, identity card) that matches the name on the credit card.
Can I ride through a river or stream with an ebike?
A little rain or drizzle will not harm the electronics of the ebike, but total submergence in a river or stream will definitely affect the electronics and you will be held liable for the damage.
Is braking different on an ebike?
Most of your braking power is in your front brake, about 70-80 percent. This is because as you brake, the weight transfers to the front wheel and lessens on the back wheel. For the most efficient braking, you should always apply both brakes at the same time.
Where there isn’t a chance of skidding, you can apply the front brake more strongly to stop very quickly. Where there is a chance of skidding, it can be better to apply more back brake to avoid the front wheel slipping out. A back-wheel slide is much easier to control than a front wheel slipping out!
Also, if you only apply your front brake it can end up with you flying over the handlebars (an “endo”). While some people do that for fun, it’s generally not recommended!
Braking from high speed can be a complex skill and nothing beats practice. However, as with cars, defensive driving/riding is the most important skill; be aware of potential risks and slow down in anticipation.
BOOKING AND CANCELLATION POLICY
A credit card number is required to hold reservations. Cancellations can be made up to 24 hours in advance with no penalty. 24 hours in advance a 50% deposit will be charged. For cancellations within the 24 hours period, deposits can be refunded (subject to an 18% cancellation fee), or carried over in entirety to a future booking date. No refunds will be issued for no shows.